Everyone is talking about the potholes.

A few weeks ago, I blew two tires in one of them. Someone told me that I should file a claim form with AOT, so I did. I received a letter in the mail saying that they didn't have to pay the claim as they fixed it the day after. That made no sense to me. The next day, I read in the paper that, of all the claims that have been filed, none have been paid.

My question is: Why have a claim form at all? You are just wasting everyone's time, including your employees'.

Sandra Bettis

Middlesex

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