• Dealer Portal: Frequently Asked Questions
    August 31,2015
     

    Rutland Herald Dealer Returns Portal


    Frequently Asked Questions



    1. How do I read and interpret what is on the screen for my account?
    Click Here to see an explanation of how to read the information in the Dealer Return Portal.



    2. Why can't I just call in or fax my returns?
    The Dealer Return Portal is a way for your store location and the Rutland Herald to manage returns in a proactive and timely manner. Returns are posted and store information is updated daily making it even easier to ensure the accuracy of your bill from the Rutland Herald. The labor intensive and double entry process that was followed in the past allowed for potential errors and misunderstandings.



    3. The account information on the screen is not correct, what do I do?
    Please contact Subscriber Services immediately so that we may rectify the situation. Our phone number is 802-747-6131 or if you prefer, send us an email, subscriberservices@rutlandherald.com



    4. How do I adjust the draw amounts?
    Draw amounts can only be adjusted by contacting our offices. Our phone number is 802-747-6131 or if you prefer, send us an email, subscriberservices@rutlandherald.com



    5. When is the return cut-off date for the current billing cycle?
    Click Here for the return cut-off dates for 2014.




    Times Argus Dealer Returns Portal
    Frequently Asked Questions



    1. How do I read and interpret what is on the screen for my account?
    Click Here to see an explanation of how to read the information in the Dealer Return Portal.



    2. Why aren't my papers being picked up anymore?
    The Dealer Return Portal allows the Times Argus to more efficiently manage the returns reported by our dealers. The possibility of human error due to double entry is decreased significantly. It is unfortunate that the Times Argus is no longer able to offer the pick-up service any longer. If you have concerns, please feel free to contact Melody Hudson at 802-479-4040.



    3. The account information on the screen is not correct, what do I do?
    Please contact Subscriber Services immediately so that we may rectify the situation. Our phone number is 802-479-4040 or if you prefer, send us an email, subscriberservices@timesargus.com



    4. How do I adjust the draw amounts?
    Draw amounts can only be adjusted by contacting our offices. Our phone number is 802-479-4040 or if you prefer, send us an email, subscriberservices@timesargus.com



    5. When is the return cut-off date for the current billing cycle?
    Click Here for the return cut-off dates for 2014.


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