• Health Connect: A nightmare
    August 27,2014

    I was, or perhaps I should say am, one of the 14,000 people who entered a change-of-coverage request to Vermont Health Connect. For me, the nightmare is somewhat over because as of Aug. 1, I was enrolled in Medicare. I turned 65 on Aug. 7.

    My journey through the exchange was one of utter frustration from beginning to end. I kept a log of every conversation that I had, and I intend to send it to Gov. Peter Shumlin when I can find the time to draft such a letter. Let me share a couple of examples of my frustration: When I finally got through the enrollment process and received my card Jan. 7, I realized I was enrolled in the wrong plan. To this day, and several phone calls later, it has not been corrected. This has cost me approximately $1,000 more in copayments than I would have paid. Eight months is a long time to process a change.

    On June 1, I was informed by VHC that as of Aug. 1 I would no longer need its services. Two phone calls later, I am still enrolled and receiving invoices for payments. I have been assured that no collection agent will knock on my door because of nonpayment.

    It is my humble opinion that the level of incompetency prevalent in the VHC system is unprecedented. It was doomed to failure from the beginning because no one in VHC or the Shumlin administration could grasp the complexities of insuring such a large group of people in such a short period of time.

    My sympathies to the other 13,999 people who are still caught in this quagmire.

    Linda West


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