ECFiber does it right
To Gov. Peter Shumlin: I run an independent cottage industry from my home that is based on computer technology. I design databases, some of which are connected to the web.
Before ECFiber, I had to hold off expanding my business because of my restricted access to the Internet.
My son attends an online high school in a program offered through one of the top universities in the country. He attends video conference classes, lectures, meetings, and myriad other communications online to California, and places all over the globe.
Two years ago, we moved out of state, renting a house elsewhere to get the Internet, because my son was not able to participate in class. His grades suffered because of it. Last year, we rented an office in another town where Internet was available.
Since 2008, ECFiber has stood by its promise to target the ‘least served’ first. When ECFiber came to Barnard, 90 percent were on board with the plan as ECFiber laid it out to us.
ECFiber’s approach has been open and community-oriented. They just want to get it built, pay it off, and hand it over to the towns. They are willing to make things work, even if it is hard, if it means they can serve the customer. Their priorities as expressed in the meetings were amazing to me. I didn’t get the sense that profit plays a big role in this endeavor.
ECFiber installed fiber to my house earlier than projected, with pleasant, local people, working with an ethic that is clearly customer-first. They are capable and willing. They make smart choices, can be innovative to solve problems, and they deliver!
It is rare to find an organization with such a culture of know-how and customer focus, here or elsewhere.
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